Purete Olive Oil and Veeni Sanitary Pads - Return and Refund Policy
1. Eligibility for Returns
We accept returns under the following conditions:
- The product was delivered in a damaged or defective condition.
- You received the wrong product (e.g., a different variant or size).
- The product is expired.
- The product remains unused and in its original packaging, with the seal intact.
Note : Returns are not applicable for products that have been used, unsealed, or tampered with, except in cases of quality concerns.
2. Timeframe for Returns
Domestic Orders: Returns must be requested within 7 days of receiving the product.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team at info@mypuralife.com with your order number and the reason for the return.
- Provide Proof: Share clear photographs of the product, packaging, and any visible damage or issue.
- Approval: Once your request is approved, we will provide a return shipping label or instructions for returning the product.
4. Refund Policy
- Damaged/Defective Products: A full refund will be processed to your original payment method once we receive and inspect the returned item.
- Incorrect Orders: If you receive the wrong product, we will arrange for a replacement or issue a refund based on your preference.
- Non-Returnable Cases: If the product is returned but does not meet the above conditions, no refund will be issued, and the product will be sent back at your expense.
Refund Timeframes:
- Credit/Debit Card Payments: 7-10 business days.
- UPI/Net Banking: 5-7 business days.
- Wallet Refunds (if applicable): 2-3 business days.
5. Exchange Policy
We do not offer direct exchanges. If you wish to replace a product, please initiate a return and place a new order.
6. Shipping Charges
- For returns due to defective, damaged, or incorrect items, we will bear the return shipping cost.
- For other returns (e.g., change of mind), the shipping cost will be borne by the customer.
7. Non-Returnable Products
The following products are non-returnable:
- Products purchased during promotional sales, unless defective.
- Bulk/Wholesale orders unless damaged during transit.
- Free gifts or promotional items.
8. Cancellation Policy
Orders can be canceled within 24 hours of placing the order or before the product is shipped. Post-shipping, the standard return policy will apply.
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